We’re not taking a dig on Indian tech support. What we mean is, when you talk to tech support, do they speak to you in terms that you can understand?

It’s important to be able to communicate with your web hosting company in case something goes wrong with your site and you need help fixing it. Why? Because every minute that your site is down or a certain functionality isn’t working, you risk missing out on sales.

Why Good Communication Is Important

Every website experiences issues from time to time. Perhaps you’ve encountered a security threat. Or maybe you need some help troubleshooting a software problem. Whatever the issue is, you’re going to have to contact tech support to get it taken care of. But tech support is going to completely useless to you if you can’t understand what the heck they’re saying.

And unfortunately, this is how many web hosting companies operate. They have great support staff, but their communication skills are lacking. They don’t take the time to train their employees how to speak tech to someone who doesn’t understand it. This results in a lot of wasted time and frustration on your behalf.

You’ve only got a few minutes to talk and you need your tech issue fixed quickly. Do you really want to spend your time trying to understand what Internet Message Access Protocol or a Secure Socket Layer is? We didn’t think so.

Benefits of Reliable Web Hosting

When you choose Transcending Strategy for web hosting, you gain the benefit of working with a reliable, friendly support team you can trust. Here are some of the advantages you can enjoy:

  • Fasy, friendly tech support: We guarantee 15 minute response times and provide 24/7 email support. And we speak in terms you can actually understand, not foreign technical jargon.
  • 99.9% Uptime: We partner with ICD Soft to ensure that our clients experience 99.9% uptime. That way, you don’t have to worry about missing out on sales or leads.
  • Detailed analytics: Each month, we’ll chat with you over the phone and discuss your website analytics. That way, you’ll know how your site is performing and what steps you need to take next.

    • Experience Hassle-Free Web Hosting

    Get the support you need, when you need it. Call today to speak to a member of our team and start hosting your website with Transcending Strategy.